Paradigm-Dynamix Professional Hikvision security camera installations

How to configure the Hik-Connect App

Update: The Hik-Connect app is no longer available through Google Play. Download EZVIZ and configure using the same steps below.

Ezviz Android

Ezviz iOS

This guide explains how to go about activating the Hik-Connect app for your Hikvision surveillance system. The Hik-Connect application can view and interact with multiple surveillance systems anywhere on earth.

A network-connected Hikvision surveillance system also provides a secure platform for remote monitoring anywhere on earth.

Quick How-To Guide

Note: Requires your Hikvision DVR/NVR to be linked to your existing network and configured with an IP address, subnet mask, default gateway and DNS settings. (Typical DNS servers: or or

Follow these steps:

On the DVR (skip if this has been done):

  1. From the DVR/NVR console, select “system configuration or configuration” from the main menu.
  2. Select Network>Platform access. *Take note of the 6-letter verification code on this screen.
  3. Ensure that “Access Type” is set to “Hik Cloud P2P” and enable by placing a check using the enable check-box. Also, “Server address” should read:
  4. Click “Apply” in the lower right corner.
  5. Once enabled correctly, “Status” should say “Online”. If this does not happen immediately – restart your DVR/NVR.

On your Mobile Device:

This is for advanced sharing (We recommend this option) – If you want to use the Hikvision QR code – skip this section.


  1. Register an account – Complete the registration process and ensure that you input your country and email/mobile number details correctly.
  2. Once registered, log in to your account and go to the “Device Management” tab.
  3. Click “Add” and enter the serial number of your NVR/DVR.
  4. When prompted for a “Verification Code” – enter to 6-letter code as displayed on your DVR/NVR configuration screen.
  5. If done correctly, your DVR/NVR should now be visible and online on the “My Devices” tab.
  6. You can manage sharing and access levels for all users from this screen.

On the Hik-Connect App:

Instructions for advanced sharing below – simply select the “+” button on the Hik-Connect App and scan the QR code on your DVR/NVR config screen.

Advanced sharing:

  1. Open the Hik-Connect app and select “Login”. *Every person installing the Hik-Connect app should register an account and be logged in.
  2. If you’re the master user (DVR/NVR owner) – Your cameras will automatically appear on the Hik-Connect App.
  3. If you’re a normal system user – register an account on the Hik-Connect App. Complete the registration process and ensure that you input your country and email/mobile number details correctly.
  4. Normal user: Once your account is created: the system master can share the cameras with you by visiting

Should you require assistance with the set-up of your Hik-Connect App – Please do not hesitate to contact us for support.